1. What products can be found on www.jovoyparis.com?
Jovoy is an official authorized retailer of all brands available in stores and on its website. The products are 100% original and come either directly from the manufacturers or from their exclusive authorized distributors.
Jovoy offers a very large selection of rare perfumes, more commonly known as niche perfumes, designer perfumes, or perfumes by authors. You will also find a selection of perfumes and candles for the home and a selection of cosmetic applications.
2. How to find a product on Jovoy?
Is this your first purchase on jovoyparis.com? We welcome you and invite you to follow these steps –
Choose the items you wish to purchase:
- By typing a keyword (product, brand...) using the search engine located on the top left of the home page.
- By searching from the "Perfumes" or "Home and Well-being" tabs depending on the item you are looking for.
- By using the "Brands" menu which lists all the houses available on the site.
- By using our perfume discovery tool: Click on "Find your perfume" in the "Perfumes" menu or from the home page, and use all the filters at your disposal.
3. Forgot your password?
If you have lost your password, you can request a reminder.
Click on the "Forgot your password?" link in the "Log in to your account" section and enter the email address you used when you created your account. You will receive a temporary link to reset your password.
4. How do I subscribe to the newsletter? To be informed about the latest news, events and promotional offers.
To subscribe to the monthly Jovoy newsletter, simply enter your email address in the box at the bottom of the home page. You can also check the box when you create your account.
5. How do I unsubscribe from the newsletter?
When you receive a Jovoy newsletter, you have the option to unsubscribe. To do so, scroll down to the bottom of the newsletter and click on "Unsubscribe".
You can also unsubscribe from your personal space by unchecking the box "Receive our newsletter" from your personal information.
6. Do you offer gift wrapping?
Jovoy offers a free gift wrapping service for your purchases. Please select this option when you place your order.
7. Is it possible to get a discount
We do not offer any discount coupons on the Jovoy website but we have set up our loyalty program with many advantages, promotions and gifts. All the information about the MY JOVOY program is available HERE
8. Can I buy samples?
As an official retailer, Jovoy offers samples for sale. They are available on the product sheets under the mention "TRY ME".
Each sample contains a minimum of 0.7ml and is either provided by the brand or made by us using only the perfume allocated by the brand for this purpose. To find all the information about our sampling program, click HERE
NB: Oils are not available for sampling.
9. How do I buy samples?
The mention " Try me " indicates that the sample exists for this reference.
To order from the product listing, simply click on "add to cart", click on the size "TRY ME" and then "add to cart".
To order from a product sheet, the procedure is the same.
Samples cannot be returned.
In case of stock shortage, the TRY ME button will be grayed out.
10. Special requests for free samples
For logistical and organizational reasons, we are not able to respond to specific requests made by email, phone or in order comments. If you wish to receive a specific sample, you will have to order it from the website. If the sample is not available, we will not be able to send it to you.
Jovoy offers many gifts and samples tied to purchase amounts.
11. How do the Exclusive Offers work?
The purchase of eligible products entitles the buyer to a gift against the purchase. All products and brands concerned are available HERE
If the products added to the basket respect the condition of the offer (amount of purchase in a brand, purchase of a particular item...) the gift is automatically added to your basket with the mention " OFFERED ".
The gift offers are proposed within the limits of available stocks.
If the product is not displayed in your cart, it means that the offer is no longer available.
12. What are the means of payment of the site
On our site, you can pay your purchases via paypal, paybox (secure payment by credit card). Or by using an e-gift card.
13. What are the countries open for delivery ?
The complete list of the countries delivered and the transport costs according to the delivery options, are to be found HERE
If your country is not in the list, we unfortunately cannot send products.
Please note that due to circumstances beyond our control, some destinations may be suspended or stopped without notice.
14. Delivery and Brexit
We offer delivery to the United Kingdom for any order of a minimum of 180€ HT. In addition to this price, we charge a delivery fee of 45€, except if the order reaches the free delivery (minimum of 350€ HT), then the delivery fee is offered.
The entirety of the possible taxes, customs and royalties required with the entry in the United Kingdom are with your exclusive load, thank you to take care to inform you before your order.
15. What are the delivery costs ?
Free shipping = Amount above which the delivery is offered.
Ex: For Metropolitan France, for any order of an amount equal or superior to 30€, the shipping costs are offered.
Find the zones and the information on the deliveries by clicking HERE.
The site will automatically suggest the available delivery method(s) according to your shipping destination.
16. Will I pay import taxes?
The rules and regulations regarding products subject to import duties and taxes vary from country to country and can change quite frequently. An invoice, indicating the value of the goods and the shipping costs, is attached to the package and will be used by the local authorities to calculate the import taxes and duties that are not included in our price and are therefore your sole responsibility.
17. When will I receive my order?
The indicative delivery times can be found on the zone table available HERE
We would like to warn our customers that in case of border crossing for deliveries outside the EU, customs delays may occur (for which neither Jovoy nor the carrier can be held responsible). The validation of your order is considered as acceptance) may be added.
Orders are generally processed within 1 business day, but circumstances and charges can vary greatly and we cannot be held responsible for delays due to unforeseen circumstances of any kind. We have a very high regard for the service that is owed to our customers and do everything in our power to maintain these preparation times.
Good to know: Our warehouse in France is open from Monday to Friday, at the present time there is no preparation or departure of packages on Saturday and Sunday as well as on public holidays.
18. Can I cancel or change my order?
The order can be easily cancelled or modified by sending a message via the website HERE as long as the order is not being prepared.
From the moment the order has been shipped, the customer must refuse the delivery so that the package is returned to us free of charge and we will refund you upon receipt.
In the event that the package is received, it is the customer's responsibility to return it to us well packaged using a colissimo return coupon provided by us. For any other mode of transport, the customer will assume the return at his expense. If the product arrives damaged, opened and/or used, we reserve the right to take it back or not.
Find all our General Conditions of Sale HERE
19. How to return a product ?
Returns are only possible by Colissimo. Orders received via DHL cannot be returned. We do not take back TRY ME.
You can return the product concerned within 14 days at your expense to the following address :
Service Commandes Internet
154 rue de Paris
The products must be returned in their original packaging, in perfect condition, unused and cellophaned.
PARFETIQUE SARL undertakes to reimburse the Consumer, to the bank account debited at the time of the order, within a maximum period of thirty (30) days following the date on which the right of withdrawal is exercised, subject to compliance with the conditions mentioned above.
20. How can I track the status of my order?
I can track the status of my order by logging into my customer account under the heading "my orders". The tracking number as well as the carrier is indicated there. The customer also receives an automatic email and/or sms from the carrier with a link that allows him to follow the delivery of his order. Please check your spam folder to make sure that the tracking email is not there.
21. An error in my order or my product is damaged
If upon receipt of your order, one (or more) product(s) is/are missing or damaged, please inform our after-sales service as soon as possible by email and refer to our terms and conditions HERE
Your file will be processed as soon as possible.
In case of non-conforming order, the return costs will be at our charge. We will send you a colissimo slip that yuu will just have to affix to your package and send it back to us.
22. My product is defective
If your product is defective, please contact our customer service, specifying the nature of the defect, and attaching photos or videos if necessary.
Our team can request the return of the product (at our expense) for evaluation before refunding for analysis in order to correct the problem.
23. Our Covid commitments
In order to guarantee your safety, we commit ourselves to prepare your parcels in the respect of barrier gestures and strict sanitary measures.
You want to join us ? Leave us your CV and LM HERE
25. I did not find an answer to my question
Your question has not been answered in this FAQ. Contact us HERE
THE JOVOY STORES
26. What are the opening hours of the Jovoy Paris store?
Our team welcomes you all year round from Monday to Saturday from 11am to 7pm. In case of special hours or exceptional closures, the information is available on the google page of the store, on the blog of the website or on our social networks, a few days before the specific hours.
Our sales team is available by phone at 01.40.20.06.19 during the same hours.
For all questions concerning internet orders, please use the contact form HERE. Our store teams do not have access to information about purchases made on our website.
27. How to get to Jovoy Paris?
Our store is located at 4 rue de Castiglione 75001 Paris. To get to our Paris boutique by public transportation, you can arrive from :
- Metro line 1: Tuilerie or Concorde stops
- Lines 3, 7 and 8 : Opéra stop
- Bus 72 : Castiglione stop
By car, you can use the Vendôme or Marché Saint-Honoré parking lots nearby.
28. Do you offer in-store pickup?
When you place your order, you can choose in-store pickup. You will receive an email telling you that the product is ready to be picked up.
29. Do you have several Jovoy stores?
You can find Jovoy stores in Paris, London, Le Mans and Doha. All the information about our stores is available by clicking HERE
Each store has its own assortment. To consult the products available in our other stores, you can use the corresponding button on the homepage to change stores.
Please note that each store has its own assortment, its own payment methods, its own transport and its own terms and conditions. Please consult them before placing an order.
30. How to join the My Jovoy loyalty program?
You enter the loyalty program with your next order. Your status will be automatically updated following your purchases. 1€ = 1 loyalty point.
31. Is this program available on Jovoy UK and Qatar websites?
The My Jovoy loyalty program is only available on www.jovoyparis.com
32. What are the rewards of the My Jovoy loyalty program?
You can find all the terms and conditions of the loyalty program HERE
33. I didn't receive my birthday code?
Birthday codes will only be sent to people who have updated their birthday in their personal space.
34. How was I assigned my current status?
If you have just joined My Jovoy, your tier was determined by the value of your first order on jovoyparis.com from the program launch date. Enrollment in the loyalty program is automatic with your first order.
35. Where can I see the Terms & Conditions of the program?
The Terms & Conditions of our loyalty program are available HERE.
36. How long do I have access to my current status?
Points earned from the 500th point onwards (Passionate status) are valid for 24 consecutive months.
37. What happens if I don't place an order during this period?
You will move to the lower status.